1. Do I need an account to make a purchase?

No but setting up an account will save you time when placing an order a second time around and you'll be added to our newsletter to be notified of special promotions and deals taking place.


2. Is it safe to use your credit card on our site?

Yes, all orders are protected through encryption with SSL technology. This link ensures that all data passed between the web server and browsers remain private and secure.


3.What forms of payment do you accept?

We accept all major debit and credit cards such as Mastercard, Visa, American Express, Discover etc.


4. How do I track my order?

You receive a confirmation email once your order has been received & a  shipping confirmation once it has been mailed, this will include the tracking number for your package.


5. Can I modify or cancel an order that has been placed?

Our aim is always to process your order as quickly as possible. We recommend you thoroughly review all details before submitting your order. Once an order has been processed, we are unable to make any changes to it.


6. What happens if I received the incorrect item in my order?

We sort out problems with incorrect items expeditiously.

In the event that this happens, send us an email at info@cuatroseasons.com with attached photos of the incorrect product, as well as the order number, so we can rectify the issue as soon as possible.


7.Can I get a refund if the price of a product has changed since I ordered it?

The prices of online businesses change with trends and stock availability. In events like these, a refund is not possible.


8. What should I do if I have additional questions about my order?

Send us an email at info@cuatroseasons.com and we will get back to you within 24-48 hours.